Returns Policy
  Loading... Please wait...


Join us on Facebook

Our Newsletter




Benjamine Blog



Security

Returns Policy

 

 

We hope you are satisified with your purchase from The Teddy Bear Village, however we realise this is not always the case.

 

Each product leaving the The Teddy Bear Village is inspected and packaged with care before dispatch.

 

Faulty Goods

If when you receive your order the product is faulty or defective in any way please call Shirley on 087 235 3051 or email shirley@theteddybearvillage.ie within 28 days to arrange return of the product. You will be offered a replacement product plus postage free. If you decide not to accept this offer you will receive a full refund plus the cost of the return postage.

Change of Mind

If for any reason when you receive your order you have a change of mind, call shirley on 087 235 3051 or email shirley@theteddybearvillage.ie to arrange return of the product within 28 days.  The product must be returned in a resaleable condition with tags attached and packaged in a secure fashion to protect the product during transit. However, the cost of the return postage will rest with the purchaser.

 

As a customer of The Teddy Bear Village you are very important to us, so if there are any comments you would like to make we would like to hear from you.  Please direct your comments to shirely@theteddybearvillage.ie